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Customer Service

Resources for new homeowners

Customer Service Manual


V
iew, download or print
the Customer Service Manual (PDF). 
 

Frequently Asked Questions


Q: Is there a warranty on the fixtures in my home for first owners such as appliance,

carpet etc.?

A: Greenstone Homes, LLC holds no warranties as to any appliance, fixture, carpeting or

other consumer items installed in your home, however we will make sure the

manufacturer addresses any issue that may arise within the one year warranty period. 

After the one year warranty period, please contact the subcontractors directly for

warranty issues.
 

Q: How long is the warranty on my Greenstone Home?

A: Greenstone Homes, LLC offers a one year limited warranty to the construction elements

of your home. This warranty only applies to first owners buying directly from Greenstone
 

Q: Should I seal the grout in my home?

A:  No, the grout used in your home is a superior grout that does not require sealing.

It is also resistant to typical food stains and most household chemical products.
 

Q: Why do my exterior garage lights only come on at dusk?

A: Due to new code regulations all lights installed on garage exteriors are on sensors to

conserve energy. This means they will only cut on at dusk or later.
 

Q: Why do I have light switches in my home that don’t turn on any lights?

A: Those switches are called “half-hots” and they are installed to allow you to

manually bring power to a given outlet. Most homeowners plug lamps into these

outlets so they can be controlled by the light switch.
 

Q: How do I maintain my exterior frost free hose bibs?

A: When fall/winter comes, please make sure to remove all attachments from the hose

bib. The frost free hose bib design is set to pull any remaining water in the pipes 12-15”

into the wall to decrease the chance of freezing pipes.
 

Q: How often should I stain my exterior non painted wood?

A: Annually.
 

Q: How often should I change my weather stripping around my doors?

A: This will vary per home, but as a rule check them at least once a year and if you start

seeing daylight around your doors due to the weather stripping wearing down you

should change them.
 

Q: Do I need to seal my driveway?

A: Per the Customer Service Manual, you should seal your driveway annually. This will aid

in protecting it against scaling due to fertilizers, freezing temperatures and de-ice materials from

city streets, etc.
 

Q: Is the marbled color on my driveways normal?

A: This discoloration is known as “Efflorescence” which does occur regularly to some

degree on driveways. This is a white powdery substance composed of water soluble

salts that are brought to and deposited on the surface when water evaporates.

Efflorescence does fade over time. This is simply a product of doing concrete work in the

Northwest.
 

Q: When should I call a sub-contractor directly from my Customer service manual?

A: Within the first year of your warranty you should call a subcontractor directly if you

experience an emergency involving your plumbing system, HVAC system, electrical

system, or a roof or siding leak. (Note: After calling the sub-contractor, please go to

greenstonehomes.com and submit a customer service request so we may follow

up on this issue. If it is discovered that the failure was caused by the homeowner directly

or indirectly you will be charged the standard service charge for the call.)
 

Q: May I call in a request?

A: All requests must be in writing. This is to keep a record of the request and to be able to

provide a  timely and accurate response. Please go to greenstonehomes.com to

submit all service requests.  You may also fax this request to: 509-458-5862.
 

Q: Can I make changes to my house and landscape once I move in?

A: Yes, however, all requests must be approved by the Home Owners Association

(HOA). To submit a request you must write up what you are asking and attach any

drawings or pictures, this is to be sent to the HOA.
 

Q: Am I responsible to maintain the trees planted in front and back of my home?

A: Yes, you are responsible to maintain trees once you move in. Neglect of the trees

could result in a cost of replacement charged to home owners.
 

CUSTOMER SERVICE REQUEST FORM

 

Wendee Kelly
Customer Service Manager
509.252.7507 x 221
 

CUSTOMER SERVICE REQUEST FORM

 

 

1421 N. Meadowwood Lane, Suite 200
Liberty Lake, WA 99019

info@greenstonehomes.com

509.458.5860 - Phone
509.458.5862 - Fax

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