CUSTOMER SERVICE

As you settle into your home during the first year, you may have questions about your warranty, maintenance, appliances or other home systems. Our dedicated, knowledgeable team of customer service professionals are on hand to assist and ensure your home is delivering consistent quality. Submitting a Customer Service Request is fast and simple and we take care of the rest.

Your beautiful new Greenstone home will not only be comfortable and functional upon moving in, but it will also be equipped with the best warranty in the Inland Northwest home building industry. Rest assured, we stand behind the homes we build and also provide you with ongoing home maintenance tips to increase the longevity of your home.

Current homeowners with homes under warranty may submit written requests by clicking the button below and filling out the form.

View, download or print the comprehensive Customer Service Manual by clicking the button below. (Click here to access our Archived Customer Service Manual).

Frequently Asked Questions

Is there a warranty on the fixtures in my home for first owners such as appliance, carpet etc.?

Greenstone Homes, LLC holds no warranties as to any appliance, fixture, carpeting or other consumer items installed in your home, however we will make sure the manufacturer addresses any issue that may arise within the one year warranty period. After the one year warranty period, please contact the subcontractors directly for warranty issues.

How long is the warranty on my Greenstone Home?

Greenstone Homes, LLC offers a one year limited warranty to the construction elements of your home. This warranty only applies to first owners buying directly from Greenstone.

Should I seal the grout in my home?

No, the grout used in your home is a superior grout that does not require sealing. It is also resistant to typical food stains and most household chemical products.

Why do my exterior garage lights only come on at dusk?

Due to new code regulations all lights installed on garage exteriors are on sensors to conserve energy. This means they will only come on at dusk or later.

Why do I have light switches in my home that don’t turn on any lights?

Those switches are called “half-hots” and they are installed to allow you to manually bring power to a given outlet. Most homeowners plug lamps into these outlets so they can be controlled by the light switch.

How do I maintain my exterior frost free hose bibs?

When fall/winter comes, please make sure to remove all attachments from the hose bib. The frost free hose bib design is set to pull any remaining water in the pipes 12-15” into the wall to decrease the chance of freezing pipes.

How often should I stain my exterior non painted wood?

Annually.

How often should I change my weather stripping around my doors?

This will vary per home, but as a rule check them at least once a year and if you start seeing daylight around your doors due to the weather stripping wearing down you should change them.

Do I need to seal my driveway?

Per the Customer Service Manual, you should seal your driveway annually. This will aid in protecting it against scaling due to fertilizers, freezing temperatures and de-ice materials from city streets, etc.

Is the marbled color on my driveways normal?

This discoloration is known as “Efflorescence” which does occur regularly to some degree on driveways. This is a white powdery substance composed of water soluble salts that are brought to and deposited on the surface when water evaporates. Efflorescence does fade over time. This is simply a product of doing concrete work in the Northwest.

When should I call a sub-contractor directly from my Customer service manual?

Within the first year of your warranty you should call a subcontractor directly if you experience an emergency involving your plumbing system, HVAC system, electrical system, or a roof or siding leak. (Note: After calling the sub-contractor, please go to greenstonehomes.com and submit a customer service request so we may follow up on this issue. If it is discovered that the failure was caused by the homeowner directly or indirectly you will be charged the standard service charge for the call.)

May I call in a request?

All requests must be in writing. This is to keep a record of the request and to be able to provide a timely and accurate response. Please submit all Customer Service Requests through our online form on this webpage. Alternatively, you may also fax your request to: 509-458-5862.

Can I make changes to my house and landscape once I move in?

Yes, however, all requests must be approved by the Home Owners Association (HOA). To submit a request you must write up what you are asking and attach any drawings or pictures, this is to be sent to the HOA.

Am I responsible to maintain the trees planted in front and back of my home?

Yes, you are responsible to maintain trees once you move in. Neglect of the trees could result in a cost of replacement charged to home owners.

Customer Service Request

Current homeowners with homes under warranty may submit written requests on the form below.

Request Items

Thank you.

{name}, thank you for submitting your customer service request! Your request number is {9222} and was received: {date/timestamp}. A Greenstone customer service representative will contact you to address your concerns. We will send you a confirmation email that includes a summary of your request and confirmation number.

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