As you settle into your home during the first year, you may have questions about your warranty, maintenance, appliances or other home systems. Our dedicated, knowledgeable team of customer service professionals is on hand to ensure your home is delivering consistent quality.
Your new Greenstone home is equipped with the best warranty in the Inland Northwest home building industry. View, download or print our Customer Service Manual for all the information you need to maintain your new home — and don’t hesitate to reach out with any questions.
A Guide for New Homeowners
Is there a warranty on the fixtures in my home for first owners such as appliance, carpet etc.?
How long is the warranty on my Greenstone Home?
Should I seal the grout in my home?
Why do my exterior garage lights only come on at dusk?
Some homes include a sensor called a photocell that turns certain exterior lights on at dusk and off at dawn. This is a feature you can add as an option if it isn’t included with your home purchase.
Why do I have light switches in my home that don’t turn on any lights?
How do I maintain my exterior frost-free hose bibs?
How often should I stain my exterior non-painted wood?
How often should I change my weather stripping around my doors?
Do I need to seal my driveway?
Is the marbled color on my driveways normal?
When should I call a sub-contractor directly from my Customer Service Manual?
Within the first year of your warranty, you should call a subcontractor directly if you experience an emergency involving your plumbing system, HVAC system, electrical system, or a roof or siding leak.
Note: After calling the sub-contractor, please go to greenstonehomes.com and submit a Customer Service Request so we can follow up on this issue. If it is discovered that the failure was caused by the homeowner directly or indirectly, you will be charged the standard service charge for the call.
May I call in a request?
Can I make changes to my house and landscape once I move in?
Am I responsible to maintain the trees planted in front and back of my home?
How often must I test my home's backflow and report it to the city or water department?
Homeowners are responsible for paying someone annually to test their home’s backflow and report it to the city or water department.
Customer Service Requests
We’re here for you.
Current homeowners with homes under warranty may submit written requests using the form below.